Most items are shipped U.S.P.S. but alternative carriers may be used to speed up transit. Free first class shipping is available within the US for orders over $75. We use discreet packaging. The shipper name will be HOTH and the packaging will be plain brown or white packaging or perhaps USPS Priority Shipping supplies are sometimes used.
Most of VGoodiEZ orders are processed from our main location but we do dropship certain products. Please check in advance if shipping speed is paramount and we can discuss specific options as the listed options at checkout are estimates only and not guaranteed. Shipping within 24 hours (same day if possible) is our goal but drop ship items could exceed that. Days quoted are BUSINESS DAYS only so Saturday is not next business day on Friday. Next day shipments shipped on Friday are estimated for delivery Monday. We may be able to accommodate Saturday delivery in some events but you'll need to contact sales@vgoodiez.com in advance and expect an additional charge that the carriers will collect for this service.
We can't control if the carrier delays the shipment once they receive it. Please account for carrier exceptions and seasonal sales which may delay shipping more significantly. Weather is also a factor that shipping companies often use to justify delays. They do not guarantee delivery when weather impacts delivery so no refunds are given on shipping cost. In fact we don't get refunds for anything based on the shipping service we use so unfortunately we cannot refund for any late deliveries. To be frank we don't recommend customers paying for overnight shipping unless they are prepared to be disappointed. The shipping companies don't seem to care anymore.
Our goal is to ship all orders that come in by noon eastern same day but it's not always the case. Heavy kits require time to burn off and set up the kits as well as dealing with supply chain issues from time to time with manufacturer inventory gaps as well as shipping delays. If something is time sensitive please contact us first to see when we can get it into the carriers hands. Heavy kits can take an extra 2-3 business days to ship so please check if you are concerned. This can increase further during seasonal sales. Please be patient, we are a small company. Also consider that holidays may change the delivery estimate as you will be adding an additional business day to the transit. There are a lot of national holiday's celebrated on Monday's throughout the year.
Shipping insurance IS NOT included. We will do our best to work with the carrier to locate and deliver your package but once the carrier accepts the shipment, it becomes their responsibility to get it to you. Normally insurance only covers $50 for priority shipments and zero for first class. UPS is automatically insured at $100. If the value of your shipment is greater and you are concerned about it getting delivered to you in new condition, we strongly urge you to consider adding ROUTE shipping protection at checkout. Customers who need to file a claim may do that here. Please do not expect a small family business to cover your purchase if you decline this coverage. We cannot replace delayed, lost, stolen or damaged items so if you are looking for that to happen, the only way is to purchase the Route Protection.
Shipments that are stalled, delayed or not posting tracking updates are unfortunately common especially out of the Atlanta market where we ship most items from. Please be patient. Especially if you elected free shipping. VGoodiez is not large enough to just shoot out new product or refund you to account for these delays. Please allow at lease two weeks AFTER the expected delivery date, taking into consideration any weekend's or holiday volume that could contribute to the delay before you contact VGoodiEZ to discuss options. Shipping delays are unfortunately a way of life now and it impacts us with inbound product as well. USPS Ground Advantage (mostly used if you opt for free shipping is typically 5-7 business days transit. If you want something in less time I suggest Priority or another express carrier. Shipments marked delivered and presumed stolen are also not the responsibility of VGoodiEZ. Shipments lost are not the responsibility of VGoodiEZ. Insurance should be purchased to cover these events. Once again we strongly encourage everyone to purchase Route Shipping Protection so you have piece of mind.
The delivery estimate provided is just that, an estimate. Please account for processing time and carrier delays.
USPS will also recycle tracking numbers from time to time. We have seen this both with domestic and international shipments. There is nothing we can do about this. We understand it looks like it has been delivered elsewhere but it is just the same tracking number being used to ship to you. Often this updates to the new destination, sometimes it does not. We have not seen a case where a shipment with a duplicate tracking number was not delivered so please try not to worry!
VGoodiEZ cannot refund delivery fee's under any circumstances! We use a shipping service to provide discounted rates and what goes along with that is no refunds. We are not granted refunds for shipping failures and therefore we cannot refund the customer.
VGoodiEZ may elect to change or upgrade your mode of transportation. For example, a customer selects and pays for USPS Priority but the shipping is upgraded to UPS Ground. The reason for this is not all types of service can always be offered. Some items such as battery operated portable units and/or certain desktop units may be drop shipped and can only be shipped within the distributors guidelines.
VGoodiez offers worldwide shipping at an additional cost, pending acceptance of our terms and conditions including additional terms pertaining to orders exported from the United States.
1. VGoodiEZ cannot change the description and or value in an effort to reduce tax.
2. VGoodiEZ is not responsible for the amount of import tax/duty levied from your import country. We have no control over this. Some countries are better than other's here. Canada seems to want to penalize their citizens particularly hard in our experience. UPS and DHL will almost ALWAYS carry import charges because they want to be able to charge you their broker fee too. That is normally $15-20 in itself. When USPS is selected, customers often see no import tax.
3. VGoodiEZ is not responsible and shall not be held liable for any lost/delayed/confiscated items or total shipments. If it is a carrier issue we will do our best to support. If it's a customs issue the buyer will need to work with their home agents. You agree not to initiate a charge back with your credit card or Sezzle (whichever applies). Typically USPS is the SLOWEST carrier and they hand it off to customs in your country. Your customs often don't scan and accept this so it could sit in limbo for more than a month in some countries! We have no control and USPS won't support service on these shipments. You will need to deal with your custom's office and local postal carrier. UPS and DHL will be much quicker and more reliable but they will cost more in both the shipping rates and potential import tax you will be charged as they automatically tag on a broker fee off the top. Please email us at sales@vgoodiez with questions BEFORE you buy. Again we do our best but we have no control over USPS shipments going outside the United States. If the shipment is confiscated, VGoodiEZ is not responsible for reimbursement. If the shipment is returned to VGoodiEZ undelivered, we will provide credit back for the product but cannot reimburse shipping expense as we are still charged. Not understanding that you may be charged additional tax/duty is not an excuse to refuse the shipment. You will not receive a refund on original shipping and may not get a refund on product unless we actually receive it back.
4. VGoodiEZ is not responsible any warranty related to the purchased item. Warranty claims should be managed with the manufacturer of the product. This includes international customers where customers may be expected to pay shipping both ways in order to get warranty service. For example this is the case for Ditanuim.
These stipulations will be included in the terms of service verbiage as it relates to international orders. Please email sales@vgoodiez.com with any questions. We strongly encourage customers to purchase route shipping protection for international transactions.
Taxes
You are responsible to understand the laws and tax implications for your state. Your age will be verified but DO NOT order if your are not of legal age. It's a waste of our time and money.
VGoodiEZ collects sales tax for Georgia. Otherwise the buyer is responsible to pay applicable taxes for their state when filing their annual return. This includes cost for any "sin tax" your state has come up with to punish you. Tax and Duty for international shipments is also not included. Customers may be charged for the cost of importing prior to accepting delivery. In rare cases, billing may even occur after delivery. VgoodiEZ has no control over any of this.