I had a small order issue and emailed the store right away. Within 15 minutes I had the issue rectified!! That’s truly exceptional!!
I have ordered multiple items from Vgoodiez and everything has always been as expected ( fair price, fair product shipped decent). I needed to replace a PID for my ball vape coil and instead of trying to upsell me a whole new setup, Jay emailed me and we figured out that I could a better model controller for my needs for LESS $$ than my original. Technology changes and these guys/gals are on it man. Also, they actually return phone calls. Fuckin dope.
They stand by their word and are quick and responsive with customer service inquiries. You can trust these guys. Quality stuff. Thanks for everything guys!
Just a great little business with really nice stuff.
Terrible customer service. They review these messages so they can block the bad ones. I reported them to the Better Buisness Bureau.
As if your private insults and email are not enough to us, you had to take the time to maliciously write these reviews.
Our guidelines on returns are very clear. We do not accept used returns. Sorry you didn't do your homework and I'm sorry that you are trying to compare us to somebody else in this industry that you work for in the past or perhaps currently work for. We do not have the same catalog as Planet of the Vapes and we do not have the same policies. We offered you a solution to sell it on the second hand market and all you wanted to do was try to bully me into getting your money back. I'm sorry our policies are very clear and we are a small company that is not in a position for you to treat us like a free vaporizer rental store. Grow up and go shop at Planet of the Vapes since they seem to be such a good resource for you. We don't even understand why you didn't buy from them in the first place.
I just copied the response from this last two. One star reviews that you gave us. We don't post them initially because we get quite a lot of spam on these things. Let us know how it goes with the better business bureau because you don't agree with our policies. You obviously still work for Planet of the Vapes or have great loyalty to them to be treating a small family business like this because you didn't get your way.
Great company and awesome employees. Quick communication. Quick shipping.
Will def be dealing with v goodies in future
We appreciate the kind words and support! Holler if we can help!
I have made multiple purchases and have never had a problem and have always found them to be helpful and competitively priced. Super fast shipping. Most recent order was Memorial day. Had my item 3 days later. A sticky brick injector for my b-zero. Early review is killer. The cube shape looks awesome with my mega cell and the setup works for my flower and concentrate. Most of my best stuff came from here. I put most of my stuff together myself and have sometimes only needed vgoodiez for parts. They are super helpful in that department in finding compatible equipment.
I have nothing but good things to say about vgoodiez and the whole process thanks for your service
Blown away by the service. I'm thousands of kilometres away in Bathurst, Australia but the shipping experience was pretty good. My Cell 3 glassware came wrapped and secured trighter than an Egyptian mummy. Nice, handwritten 'thanks' and a sticker which is going on the rear pannier of my bike . The glassware is everything I expected. Thanks again!
Woot! Thanks for representing on the slaps! We appreciate the support from down under! Holler if we can help in the future!
I can't begin to describe how satisfied I have been shopping with VGoodiEZ. They offer some of the best help/advice and customer service I have ever seen. You can tell that they care about the person on the other end of the transaction and want to do their best to ensure the best possible customer experience. I've made several purchases here and each experience I leave as a very happy and satisfied customer. When I ran into a product issue it was quickly resolved and a replacement was sent right away. They've always been quick to answer questions and offer advice. On my most recent order I had mistakenly ordered the wrong screens and they reached out to me to correct my error before the product even shipped! They definitely stand out from the crowd and will always be my first stop for vaping supplies. 👍
Had to finally take the plunge with these bundles/sales. Ordered the 'You know you Wand this' bundle and a couple add-ons and Orb V2 since I just love the look and versatility with other attachments I have. Ordered Thursday morning, initial tracking said Monday delivery, showed up at my porch today (Saturday). The glass pieces are amazing and I can't wait to start playing around with the Dyna and the bangers that come with the Wand with them.
Absolute class act this is my preferred shop for sure going forward!
Vgoodiez has a really good store . They had what I wanted which was a tinymight 2, I received my order real quick and very satisfied. Vgoodiez will be my to go to place .
Ordered a Tinymight 2 on Saturday afternoon and it was in my greedy little hands on Monday afternoon. Couldn’t believe it. Thanks so much for taking the time to ship it on Saturday, via Priority Mail no less. Still learning but love the TM2 so far and will definitely be buying more from VG in future.
VGoodiEZ is hand down the best companies to shop with!! Blazing fast shipping, with as described high quality products!!! Thanks friends at VGoodiEZ, I will be a return client for many years!! You really are the home of the heavy hitters!!!
Just got my B1/Shovelhead combo. Holy cow! Also have a TiTi, and while I’ve that too, this set up is perfect for killer one hitters, bong style. Of course, Scott and Stephen and VGoodiez are the very best in the industry!
I could not be happier with my experience with VGoodiEZ. I knew about their great reputation from countless reddit posts and comments, so I felt pretty confident going into my first purchase. On top of that, the official reddit account for the store reached out to me after I made a post asking a LOT of questions and they very patiently answered my many questions until I felt confident in committing to my purchase.
Shipping was super fast and packed very well. I turned around and made a second order shortly after my first because I was so happy with the experience. I will happily be a return customer and now regularly check the site to see if anything new catches my eye!
Received my package from purchase to my hands within 48 hours. Unbelievable turnaround time. Great packing as well, so glass items are unlikely to break. Will make as many purchases as I can from this website.
Excellent service from these guys, had a small issue which was corrected without any problems, can't recommend enough.
I am a repeat customer with vgoodiez and I have nothing but good things to say about them. Their prices are more than reasonable when you take into account the quality of everything they put out. I've bought a b1, a few diffusers, a nice handle, and a stand from them. All of the machining work is beautiful. Everything works as intended and my b1 was very much so plug and play. They ship very fast and put in a lot of care into it. The one time they forgot an item they were very prompt in correcting things and sent a handwritten note. I recommend these guys to everyone looking to switch from combustion to vaporization- which is most people who try the b1. Thanks team!
Fast shipping and had one issue with an item I ordered and Scott resolved it quickly. I will definitely be a returning customer.
I absolutely love VGoodiez. It is truly a fantastic experience shopping here and interacting with customer support!
I ordered two 19mm male/male but only received one, emailed them back what happened and would also like to add another piece. They said no problems waited till the next morning and they gave both items ready for shipment without any cost to me! WOW! HIGHLY RECOMMEND! Very happy ;)
I knew nothing about this type of vaporization and needed some quick knowledge before making the purchase and after quickly receiving it. Unmatched customer service and accesablilty. Love the setup. Thanks!
My favorite place to buy vapes and vape accessories. I wish I could order everything on the site